The company will use its best endeavours to deliver the service as advertised, discussed verbally, negotiated with a third party or communicated via electronic or written form... However actual sights, flights, routes, aircraft, departure times & flight duration may vary (or even be cancelled) due to weather, operational considerations (including deployment of our Bell Longranger helicopter by the RFS (Rural Fire Service) during bushfire/wildfire activity), air traffic control or pilot discretion. The company can give no guarantee of exact arrival or departure time for any service and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond our control.
Share with Others means just that... sharing the helicopter with other passengers. i.e. You are purchasing 1 or 2 seats on the helicopter and the remaining seats could be (but not always) occupied by other passengers.
Private Charter means that you are securing all seats on the helicopter... You will not be sharing with other people that you do not know. Note: If your flight booking equals 3,4,5 or 6 passengers you will automatically qualify for "Private Charter".
Aircraft type & seating positions are subject to a weight & balance calculation on the day of the flight and are decided at the absolute discretion of the Pilot in Command.
Cancellation (by passengers) within two days of flight date will incur a 50% cancellation fee. Cancellation (by passengers) within one day of flight date (or a no-show) will incur a 100% cancellation fee. Bookings made for peak periods and/or public holidays and then cancelled (within seven days prior to the departure date) will be subject to a 100% cancellation fee.
No fees are payable if Blue Sky Helicopters cancels the flight due to weather or other operational contingency. Refunds of payments made through 3rd party booking agents must be sought from the booking agent. Baggage and personal belongings (if allowed onboard by the pilot) are carried entirely at the passenger’s own risk. It is also a requirement (that at time of booking) you inform us of any passengers that have a physical or intellectual handicap (this is for no other reason than to help us help you).
The company & it's employees reserve the right to deny carriage/boarding (without refund) to any person who behaves at any stage in a disorderly, intoxicated, threatening or offensive manner to our flight/ground crew or other passengers. Under Civil Aviation law, passengers are also reminded that any such behaviour may result in a criminal prosecution.
Our duty is to minimise risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers. We own both our helicopters & are fully certified by CASA (Civil Aviation Safety Authority) to operate under Air Operator Certificate (AOC) number S551971-09.
We hold all legally required insurances including a certificate of compliance under the Civil Aviation Carriers Liability Act. We strongly recommend that you only fly with a long established company (such as ours) that has it's own AOC and not one that is operating in conjunction with or under the AOC of another company. You can conduct an AOC search here on the CASA website.
All flights are subject to the aircraft operating within its weight and balance/performance limitations as specified in the aircraft flight manual and the Company Operations Manual. Every flight has a maximum allowable total weight for passengers. Our Onboard HD Helicam system is also subject to operational considerations.
Passenger/s will need to inform us at the time of booking of all individual passenger weights (inclusive of clothing). This is also confirmed on the day of flight as passengers are weighed prior to departure. (Please note: Giving an incorrect weight for a single passenger or a group at time of booking, could result in cancellation of the seat/s on the day of the flight (with penalty) if it causes us operational difficulties, (i.e. the actual weights will contribute to an excess greater than our aircraft maximum take-off weight). Flight prices are based on standard passenger weights. Individual passengers (or a group of) in excess of 100kg per person (220lb) may effect quoted prices.
Note: The HD Helicam system is currently installed on our R44 helicopter only (up to 3 passenger seats). The install on our Bell 206 Longranger helicopter (up to 6 passenger seats) is scheduled for 2014. Passengers who book a "share with others" flight for 1 or 2 passengers may be flown in either aircraft. Should you wish to secure the aircraft with the Helicam 100%, you will need to book the Private Charter option for 1, 2 or 3 passengers (subject to our normal terms and conditions).
(If flown in the R44 on a shared flight, you will still have the option to purchase the footage).
Where the company does not operate a section of a flight or tour, (e.g, photographic/filming services, a restaurant meal or a ground based 4WD tour in the Blue Mountains supplied by another company or individual) or directly provide a service incorporated as part of the flight/tour, then the company shall not be responsible for any loss, damage or injury occasioned to any person or property as a result of any such tour inclusion undertaken during the flight/tour whatsoever or howsoever the same may be caused whether as a result of negligence or otherwise. Please also note that all our restaurant packages are inclusive of food only, all beverages are payable by the passengers direct to the restaurant on completion of the meal.
Blue Sky Helicopters Pty Ltd is a fully certified Civil Aviation Safety Authority
(CASA) accredited Air Operator. Air Operating Certificate (AOC) number: S551971