From April 1 to August 31 (excluding public holidays) cancellation (by passengers) within two days of flight time will incur a 50% cancellation fee. Cancellation (by passengers) within one day of flight time (or a no-show) will incur a 100% cancellation fee.
Bookings made during peak periods (September 1 to March 31) and including all public holidays (throughout the year) which are cancelled within seven days (prior to the departure date or no show on the day) will be subject to a 100% cancellation fee.
Note: Cancellation fees are based on seven days, two days or one day before, not 168hrs, 48hrs or 24hrs until the actual flight departure time. No fees are payable if Blue Sky Helicopters cancels the flight due to weather or other operational contingency.
Refunds of payments made through 3rd party booking agents must be sought from the agent. To cover administration and credit card fees, any refunds given (for cancellations) outside the above times will be subject to a 5% refund charge deducted from the total flight cost. Cancellation fees will be automatically debited from the credit card that was given to secure the booking. Passengers who wish to cancel a reservation are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.